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FAQ

How can I keep up with your new work?
Please join my mailing list to stay up to date with my adventures and new work! You can also like my photography page on Facebook at 
Kirby Trapolino Fine Art Photography and follow me on Instagram @ktrap. Thanks for your interest and support!

What is the average turnaround time?
While we endeavor to ship all orders within 5 business days, wait times may be extended depending on the content of your order and during busier periods.  


I saw a photo on social media that I can't find here. Can I still order it?
Yes. Just contact me and tell me what you are looking for and I will load it up! 
CONTACT ME


What is your shipping policy? 
Through my online 
store I offer shipping within the United States. My prints are produced by one of the finest professional labs in the country and for those items shipping charges and options are determined by your location and the items you are ordering. If you have further questions, please contact me for more information! 

What is your Policy on Returns/Exchanges/Refunds? 
If a print arrives damaged, contact me immediately for a replacement.  Since all print orders are custom printed to order, I do not currently offer returns and recommend that you carefully consider the sizes and media types when placing your order.  If you have questions about the different print types or options, please contact me!  I am happy to help you out with finding the right product for you.  That said, I do recognize that sometimes when you receive a print it is different than what you expected.  While I try to minimize this through the availability of our online previews and wall mockup tools, it can happen!  If the print you received is not the right size or medium for your wall, contact me immediately to discuss options.  In some
cases I may be able to exchange it for a different size or medium within 30 days of receipt of your order.  In such cases, you will be responsible for covering any price difference between your original and replacement order, as well as the cost of returning the original print to me and the cost of shipping the new print to you.  In the event that the replacement print is of lesser value than the original order, you will have a credit on file to use on future orders.  I will deduct from this credit (to the extent possible depending on the size of your credit) the costs of shipping the old print back to me and the new print to you and notify you of any remaining credit I will have on file for you.

What if the size offered isn't what I want?
If you wish another size other than what is listed please 
CONTACT ME.

 

Please CONTACT ME with questions not covered here.  

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